Try Earthing Risk-Free for 90 days
It is important to us that our customers are happy with their Earthing purchase and experience the multiple benefits that Earthing can bring. Earthing is a very individual experience. For some, the changes are immediate and dramatic - even life-changing – whereas, for others, Earthing can provide a more subtle and longer-term benefit. Some people even find they experience an adjustment/detox period when they start Earthing and so have to build up their Earthing use more slowly.
It is for these reasons that we encourage customers to give Earthing a try and we allow a very generous period of 90 days so that you can decide whether Earthing is the right solution for your individual circumstances.
Before choosing to return your Earthing product to us, please read this helpful article, provided by the Earthing Institute, to help you troubleshoot the reasons that Earthing might not be working for you.
If, as you approach the end of the 90-day guarantee period, you decide that Earthing isn’t right for you and you would like to return your product to us, please follow the steps below:
- Contact us by email at firstname.lastname@example.org or by phone on 0800 0588299 to let us know you would like to return your Earthing product to us. Please provide your Grounded Wellness invoice number and details of your Earthing experience
- We will issue you with an RMA number (Return Merchandise Authorisation Number). Returns will not be accepted without an RMA number
- Return the item to us. We understand that the item will have been well-used but it must have been used and cared for in accordance with the manufacturer’s instructions and not damaged in any way. Please return the Earthing product plus the Earthing cord, Earthing plug and any other accessories that were included in your Earthing order. We ask that you pay the postage to return the item to us.
- Once the product has been returned to us and inspected, we will refund what you paid for the item (i.e.: if it was on sale or discounted at the time of purchase, you will be refunded the amount that you paid). If you paid postage on your original purchase, your postage cost will not be refunded. If you received free shipping on your item (meaning the cost of postage was paid by us), we will recoup what we paid in postage and deduct this amount from the refund to a maximum value of £10.
- Your refund will be issued back through your original payment method. If you used a third party payment merchant e.g.: PayPal, we will pay the refund back through the merchant to pass on to you
- If you prefer an exchange for another Grounded Wellness product or your refund paid as Grounded Wellness store credit, we can happily arrange that for you
Please return your item to:
PO Box 1097
Stockton-on-Tees TS19 1AD