Have a question? Answers to our most frequently asked questions can be found below.
General Information and FAQs
All information about our products and services can be found on our website. Please consult individual product pages for product queries. There are additional tabs on each product page including instructions, specifications and warranty. There are also many information pages and blog pieces about earthing, EMF, blue light and red light to help answer your questions. If you can't find the answer, please get in touch us at email@example.com.
Placing an order
All of our products can be purchased at our online store. If you have any difficulty with your online order please email us at firstname.lastname@example.org or call us on 0800 0588299. Please note that Grounded Wellness is an online e-commerce store only.
Need to return or exchange a product? Please find all information plus terms and conditions of our returns policy here.
Track the delivery of your order
Please visit the Royal Mail online tracking service. Simply enter the consignment tracking number we sent you by email upon dispatch of your order to view the progress of your delivery. Hint: if you can't find the email from us, please check your junk/spam folder. You can also log into your Grounded Wellness account to view the progress of your order and your consignment tracking number.
For all other enquiries please contact us via email at email@example.com. One of our friendly customer service team members will respond as soon as possible.
To speak to one of our team, please call us on 0800 0588299. (Freephone within the UK. Local call charges apply for international calls)
Our phone line can be very busy. If we are on a call with another customer, please leave us a voicemail message with your name, contact number, order number (if applicable) and a brief description of your enquiry and we will call you back as soon as possible.
The Grounded Wellness office is open 10.00 - 4.00 Monday to Friday, excluding all UK public holidays. We close for an extended break over the Christmas and New Year period. Please visit here for more details.