Holiday Office Hours
Wow! What a year it has been for us all ... again! We hope you are hanging on in there and looking forward to a break over Christmas.
Thank you so much for all of your support for our new business. Launching a new venture in the midst of a global pandemic is an interesting experience, to say the least, and international delivery delays have made it trying at times.
Like everyone else, the small team behind Grounded Wellness has been through a lot and worked really hard this year and, like everyone else, we are looking forward to an extended break over the Christmas and New Year holidays to spend time with our young families.
We are encouraging our team to step away from screens and the non-stop demands and notifications of daily life and spend time outside in nature, enjoying nourishing food and good company, to recharge and recover after a busy year and to re-energise and replenish for the year ahead. We hope you understand the importance of this and we wish the same for you over this holiday period.
As such, our usual operations will look a little different over the holiday period. Please read below for details.
Grounded Wellness Holiday Office Hours
The Grounded Wellness offices will be closed from Wednesday December 22nd through to Wednesday January 5th.
During this time we will be monitoring our email inbox, so the best way to contact us please is by sending us an email to firstname.lastname@example.org. We ask for your patience please as it may take upto 48 hours for one of us to respond, but please be assured that we will!
Many frequently asked questions can be answered quickly by consulting our website, so we encourage you to take a look there before emailing us for a speedier resolution to your enquiry. Some frequently asked questions are below.
Frequently Asked Questions
How Can I Return a Product?
All details about our return policy can be found here. Please read this before requesting to return your product. You will need authorisation and an RMA number to be issued before returning a product to us. We will provide this to you via email and will respond to your return enquiry as soon as we can.
How Can I Find Out When My Parcel Will Arrive?
You will receive a dispatch notification email as soon as the parcel is dispatched from us and handed over to Royal Mail. Please make sure you check your junk/spam folders for this notification, as some email providers mark such automated emails as spam.
The dispatch notification email will include a tracking number. All our deliveries are sent via Royal Mail. To track your delivery, simply enter your tracking number into the Royal Mail Online Tracking Service here for the latest update on your delivery.
If you are unable to find your dispatch notification email, you can also log into our website using the email address with which you placed your order. Details of the status of your order and the tracking number, if the parcel has already been dispatched, will be available in your account under the 'Orders' section. If this is your first time logging into our website you will need to set a password. If you need to reset a password, please check your junk/spam folder for the reset password email confirmation.
Can I Still Place An Order Over the Christmas/New Period?
Our website is never on holiday so you can continue to place orders online throughout our office closure period. Orders will be sent out as normal.
I Have an Enquiry About a Product
We try to ensure that our website includes as much information as possible about each of the products we sell. Please consult the specific product page on the website to learn more about what the product is, how it works, care instructions, warranty information, specifications, FAQs, reviews etc. Please note that, in addition to the main description of the product, there are additional tabs with extra information answering all of these questions. If, after reading all of the information, you still have a question about a product, then please feel free to email us and we will respond as soon as we are able.
Wishing you a safe, relaxing and healthy holiday period.
With best wishes from all of us here at Grounded Wellness