Shipping
UK Shipping
Grounded Wellness ships orders at a flat rate of £6.50 across the UK using Royal Mail.
This cost covers shipping costs, packaging costs and handling costs.
Free Shipping Over £125
All orders over £125 will be shipped for free to a UK delivery address using the Royal Mail Tracked 48 hour service. Please note this offer can not be used in conjunction with any other offer and we reserve the right to change this offer during a special sale or promotional period.
Sorry, but the free shipping offer is not applicable to delivery addresses outside of the UK.
Dispatch Times
We aim to dispatch all in-stock orders within 2 - 3 business days* of receiving your order and payment. We use the Royal Mail tracked 48 hour service to deliver your parcel to you. In most circumstances, you can expect your delivery to arrive within 5 - 7 business days* from placing and paying for your order.
If there is a delay in dispatching your order, we will notify you as soon as possible. Once your order has been dispatched and handed to Royal Mail, you will receive an email from us with a tracking number so that you can track the progress of your delivery.
You can personalise your shipping instructions when placing the order online i.e authority to leave without signature. If you are not home to sign for your parcel a card should be left by the delivery driver for you to collect the parcel at your local post office.
* Business days means Monday to Friday, excluding weekends and bank holidays.
International Shipping
International shipping rates are available for selection at the checkout, calculated based on region and weight. If you should select an incorrect shipping region, we reserve the right to send you a shipping invoice via Paypal, with the outstanding shipping amount.
It is possible to experience delays with overseas shipments as it involves more than one postal system and customs inspections. Please allow up to 4 weeks for your parcel to arrive with you.
International orders are UK VAT exempt and your VAT-free price will display once you enter your shipping address at the checkout.
Shipping laws are different in each country. It is your responsibility to check with your local customs office to verify whether the country to which you are shipping permits the shipment of your products. Customs and import duties may be applied to international orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and it is a condition of sale that the customer will pay any necessary charges upon delivery. Contact your local customs office for details.
Should a parcel be returned to us due to non-payment of customs charges by the customer, we reserve the right to pass on the return postage costs charged to us by the shipper to the customer. The customer will also be responsible for paying for the parcel to be re-sent to them.
Grounded Wellness is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices. Please note that our free shipping offers always exclude international orders.
*Please Note: Any time customs may hold the parcel. International shipment parcels are subject to possible opening and inspection of goods by Customs officials in the country of delivery. This may delay estimated delivery times.
Missing Parcels
The risk of loss and title for all merchandise ordered on this website passes to you when the merchandise is delivered to the shipping carrier. If a shipment is returned to us as undeliverable, you may either receive a full refund for the products ordered minus the shipment costs, or we can reship the order after collecting an additional shipping fee.
If you believe your parcel is severely delayed or missing, please read more information here.
Returns & Refunds
We want you to be happy with your purchase so if for any reason you need to return items to us, it's a simple process. Please click here for details.